Here at Pellpax, we have built up a great reputation among our customers.
With our unique, door to door delivery system, our dedication to customer service, and our desire to ensure the very highest standards of quality, we've made a lot of people happy. Here are just some of them.
‘’May I also say that I was extremely pleased at the great service I had when I visited. Everyone was very pleasant and the gun was put together and zeroed in such a short time. Whoever zeroed the sights did a first class job too - it is amazingly and consistently accurate. I'm very pleased with the rifle too, a lot of gun and accessories for the price! I have been a customer of Pellpax since the days of the little shop in Cromer and will certainly both buy from you again and highly recommend you to my shooting friends.’'
9th June 2017
"Ordered some bits very helpful and organise. Great delivery driver so helpful, kept me updated on when and what time my delivery was coming. I shall be shopping here again."
"Every air rifle I have bought of pellpax is perfect . A friendly company with a professional approach."
"Another perfect delivery from Pellpax, on time as usual, would recommend 100%, Thanks."
"I am very much a novice and spent ages on the phone to these guys. They had endless patience and I got some really good tips and advice. I finally ordered and later in the week was given a day and time for my delivery. It turned up within 5 minutes of the time I was given. Normally the best you can expect is a am or pm timeslot from anyone else. Great stuff. I have since had two more items from them and had equally good experiences both times. Thanks Guys."
via Trust Pilot
"I've used Pellpax on four occasions to purchase 3 air rifles and 1 air pistol. Only recently did I have any need to return anything. The service has been so outstanding I felt compelled to write this review. I struggled to get the latest rifle to have reasonable vertical groups. I tried lots of different pellets and then different scope mounts. In the process, due to my clumsiness, I scratched the top of the rifle. I still couldn't get good vertices groups. Now despite my error, and taking months to work out that I couldn't fix this, I was, without any hesitation or argument, offered a full refund or a credit to an upgrade rifle. In addition the second delivery charge was waived. The outcome is far beyond reasonable expectation and it has been done very rapidly."
via Trust Pilot
"Cannot fault the service
I have now placed 3 orders with Pellpax. Each time the service has been impeccable with my order being delivered within minutes of the time I was given. The kits were set up ready to go and the advice I was given was spot on. Really impressed.
via Trust Pilot
"Have ordered from these guys three times now including just before Christmas and have experienced a professional and efficient service each time. Would not hesitate to recommend them. The only company I have ever dealt with that gave me a delivery time and arrived within a few minutes of the allotted time. Very impressed."
9 months ago
via Google Reviews, 5 Stars
"Great friendly service, good communication. Delivery was arranged for a time slot and delivered spot on time. Fantastic thank you."
Facebook Review, 5 Stars.
"Great service from phoning order to delivery outstanding kit all set up and zero in.
Just can't fault the service don't normally write reviews but felt had to as when you are spending a lot of money good service and goods are important will use them all the time now thumbs up 10 out of 10."
Rik, 1 March 2015
TrustPilot, 5 Stars.
‘’I can thoroughly recommend Pellpax as a company for all your airgun requirements having set them the task of getting myself re-established and re-eqipped after an absence of 6 years. Joe serviced my requirement very courteously and professionally with great sales support and suggestions using both his knowledge of the subject and his suppliers products to great effect. A competitively priced package was made available which included delivery to my home and an excellent warranty and servicing package included also. A rare breed of Online Business with full traditional personal telephone service! Bravo. I shall certainly have no hesitation in spreading the word about this company to friends and business associates.’'
16th March 2015
"Hi, I would like to thank you for your outstanding service.
Although I only purchased a "cheapie" special offer to teach my young great nephew to shoot I feel I've been treated as if I spent thousands! Everyone, these days, are quick enough to complain but, I feel, credit is not given often enough when deserved. Many thanks for everything."
27th April 2015
"Given the massive wealth of on-line gun shops it's difficult to know if a slick website will actually equate to an equally slick service. Pellpax do what many companies fail to do: they actually live up to their advertising and provide the kind of service that most of us hardly ever see. From product knowledge, customer care and competitive prices through to the telephone calls advising me exactly when my gun would be delivered I was impressed. In the end this adds up to a company that I will definitely use again and will have no hesitation in recommending to others"
28th July 2015