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Privacy Policy

Pellpax Privacy Policy Overview

Our Contact Details Name: Pellpax Address: Unit G, Hornbeam Road, North Walsham, NR28 0FX Phone Number: 01263731585 Email: [email protected]

This privacy policy sets out how Pellpax uses and protects any information that you provide when you use this website. Pellpax’s handling of personal data is strictly in line with the latest data privacy legislation.

• “We” and “us” refer to Pellpax.
• “The user” refers to you, the customer.

Pellpax may process personal data if one of the following applies:
• The user has given consent for us to do so for at least one specific purpose.
• Provision of data is necessary in order to enter into an agreement with the user or for any pre-contractual obligations.
• Processing is necessary for our compliance with a legal obligation.
• Processing is necessary for the purposes of our legitimate interests.

If there is any concern, we will, upon request, help to clarify the legal basis that applies to the processing.

Pellpax is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pellpax may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 01/04/2022.

The type of personal information we collect We currently collect and process the following information:

We may collect the following information:
• first name and last name
• contact data, including email address, billing address, and telephone numbers
• demographic information such as postcode, preferences and interests
• technical data, which may include your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site
• information about how you use our website
• information relevant to baskets created and orders you place

How we collect data

Personal data is collected in the following ways:
• cookies in your web browser
• feedback you provide
• your requests for resources and marketing literature
• forms you fill in on our website
• communication from you via post, email, or telephone
• basket and checkout information relating to orders you progress through the system

What we do with the information we gather

We require this information for the purpose of:
• internal record keeping
• improving our products and services
• understanding your needs
• fulfilling orders you place with us

We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting, using the email address you have provided.

From time to time, we may also use your information to contact you, by email, phone, fax, or mail, for market research purposes. We may use the information you provide to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

How long we keep information for

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including the purpose of satisfying legal accounting and reporting requirements. After this period, your personal data will be deleted.


Pellpax is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We will notify you of any breach in data security, where we are legally required to do so.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and interests by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline non-essential cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

In order for this site to act as an ecommerce site, some cookies (creation of baskets, progression to checkouts etc) are essential. Without them you will not be able to properly browse or transact on this site. Therefore, by continuing to use the website, you accept the essential cookies.

Sharing information

Sometimes, we may share your personal data with third parties we work with, for example, companies that support our website or run our email marketing campaigns. If we share personal data with third parties outside of the European Economic Area (EEA), we ensure that it receives the same protection as within the EEA.

The only circumstance under which we share personal data with third parties based in the United States is if they are part of the EU-US Privacy Shield

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites, and that these sites are not governed by this privacy statement. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and read the privacy statement applicable to the website in question.

Your control over our use of your personal data

You may choose to restrict the collection or use of your personal information. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected]. You have the right to object to the processing of your personal data.

If you are unhappy about the way in which we collect and use data about you, please contact us. We will do our best to resolve the matter, and any information found to be incorrect will be promptly corrected. However, you do have the right to make a complaint to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues.